I have several interfaces on switches that are not used. I have them set to show as "Unplugged" rather than down. Right now, I am using the built in SolarWinds alert for unplugged interfaces that creates a log entry. On the node summary page under Active Alerts - All Unacknowledged Alerts, I have several alerts showing. I would like to be able to acknowledge these alerts and not have them display as active, however, each time I acknowledge an alert it seems to reset it and I get a new wave of alerts for interfaces that have been unplugged the entire time.
I have read through the blogs and have found a few ideas that seemed like a good idea, but for whatever reason are not working for all of my devices.
In the Advanced Alert Manager, I have modified the reset condition to be "Reset when trigger conditions are no longer true". That seemed to work on some switches but not all... I cannot get my Cisco 3560G switches to clear alerts without re-triggering.
What is the best way to accomplish the following:
1. Keep alerting on interfaces that have moved from an "Up" state to either a "Down" or "Unplugged" state
2. Allow for someone to acknowledge an alert on an "Unplugged" interface to remove it from the "Active Alerts - All Unacknowledged Alerts" summary after they have confirmed that this interface will remained unplugged.
3. Keep the Unplugged interface in SolarWinds for monitoring - I want to know if someone gains access to an interface that was previously unused without approval
Thank you in advance for any advice.